ABSTRACT
Smart home systems are becoming an integral feature of the emerging home IT market. Under this general term, products mainly address issues of security, energy savings and comfort. Comprehensive systems that cover several use cases are typically operated and managed via a unified dashboard. Unfortunately, research targeting user experience (UX) design for smart home interaction that spans several use cases or covering the entire system is scarce. Furthermore, existing comprehensive and user-centered longterm studies on challenges and needs throughout phases of information collection, installation and operation of smart home systems are technologically outdated. Our 18-month Living Lab study covering 14 households equipped with smart home technology provides insights on how to design for improving smart home appropriation. This includes a stronger sensibility for household practices during setup and configuration, flexible visualizations for evolving demands and an extension of smart home beyond the location.
Supplemental Material
- Bessam Abdulrazak and A. Helal. 2006. Enabling a Plug-and-play integration of smart environments. In 2006 2nd International Conference on Information & Communication Technologies, 820--825. Retrieved December 26, 2016 from http://ieeexplore.ieee.org/xpls/abs_all.jsp?arnumber=1Google Scholar
- Wokje Abrahamse, Linda Steg, Charles Vlek, and Talib Rothengatter. 2005. A review of intervention studies aimed at household energy conservation. Journal of Environmental Psychology 25, 3: 273--291. https://doi.org/10.1016/j.jenvp.2005.08.002 Google ScholarCross Ref
- Wokje Abrahamse, Linda Steg, Charles Vlek, and Talib Rothengatter. 2007. The effect of tailored information, goal setting, and tailored feedback on household energy use, energy-related behaviors, and behavioral antecedents. Journal of Environmental Psychology 27, 4: 265--276. https://doi.org/10.1016/j.jenvp.2007.08.002 Google ScholarCross Ref
- Mohsen Amiribesheli, Asma Benmansour, and Abdelhamid Bouchachia. 2015. A review of smart homes in healthcare. Journal of Ambient Intelligence and Humanized Computing 6, 4: 495--517. Google ScholarCross Ref
- Barbara Rita Barricelli and Stefano Valtolina. 2015. Designing for End-User Development in the Internet of Things. In End-User Development. Springer, 9--24. Retrieved March 21, 2016 from http://link.springer.com/chapter/10.1007/978--3--31918425--8_2Google Scholar
- Regina Bernhaupt, Marianna Obrist, Astrid Weiss, Elke Beck, and Manfred Tscheligi. 2008. Trends in the living room and beyond: results from ethnographic studies using creative and playful probing. Computers in Entertainment (CIE) 6, 1: 5.Google ScholarDigital Library
- Eli Blevis. 2007. Sustainable interaction design: invention & disposal, renewal & reuse. Proceedings of the SIGCHI conference on Human factors in computing systems CHI '07: 503--512. https://doi.org/10.1145/1240624.1240705Google ScholarDigital Library
- Raja Bose, Jeffrey King, H. El-Zabadani, S. Pickles, and A. Helal. 2006. Building plug-and-play smart homes using the atlas platform. In Proceedings of the 4th International Conference on Smart Homes and Health Telematic (ICOST), Belfast, the Northern Islands. Retrieved December 26, 2016 from http://citeseerx.ist.psu.edu/viewdoc/download?doi=10. 1.1.83.1562&rep=rep1&type=pdfGoogle Scholar
- Virginia Braun and Victoria Clarke. 2006. Using thematic analysis in psychology. Qualitative research in psychology 3, 2: 77--101. Google ScholarCross Ref
- A. J. Brush, Bongshin Lee, Ratul Mahajan, Sharad Agarwal, Stefan Saroiu, and Colin Dixon. 2011. Home automation in the wild: challenges and opportunities. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, 2115--2124. Retrieved February 23, 2016 from http://dl.acm.org/citation.cfm?id=1979249Google ScholarDigital Library
- Jennie Carroll, Steve Howard, Frank Vetere, Jane Peck, and John Murphy. 2001. Identity, power and fragmentation in cyberspace: technology appropriation by young people. ACIS 2001 Proceedings: 6.Google Scholar
- Jennie Carroll, Steve Howard, Frank Vetere, Jane Peck, and John Murphy. 2002. Just what do the youth of today want? Technology appropriation by young people. In System Sciences, 2002. HICSS. Proceedings of the 35th Annual Hawaii International Conference on, 1777--1785. Retrieved September 4, 2016 from http://ieeexplore.ieee.org/xpls/abs_all.jsp?arnumber=9Google ScholarDigital Library
- Ann Cavoukian and Alexander Dix. 2012. Smart Meters in Europe: Privacy by Design at its Best. Information and Privacy Commissioner of Ontario, Canada. Retrieved October 20, 2014 from http://www.ipc.on.ca/images/Resources/pbdsmartmeters-europe.pdfGoogle Scholar
- Diane J. Cook, G. Michael Youngblood, Edwin O. Heierman III, Karthik Gopalratnam, Sira Rao, Andrey Litvin, and Farhan Khawaja. 2003. MavHome: An Agent-Based Smart Home. In PerCom, 521--524. Retrieved July 18, 2016 from https://www.researchgate.net/profile/G_Youngblood/publication/4011271_MavHome_An_AgentBased_Smart_Home/links/5451065f0cf2bf864cba8691 .pdfGoogle Scholar
- Ricardo Costa, Davide Carneiro, Paulo Novais, Luís Lima, José Machado, Alberto Marques, and José Neves. 2009. Ambient assisted living. In 3rd Symposium of Ubiquitous Computing and Ambient Intelligence 2008, 86--94. Retrieved July 18, 2016 from http://link.springer.com/chapter/10.1007/978--3540--85867--6_10Google ScholarCross Ref
- Karen L. Courtney and others. 2008. Privacy and senior willingness to adopt smart home information technology in residential care facilities. Methods Inf Med 47, 1: 76--81.Google ScholarCross Ref
- Scott Davidoff, Min Kyung Lee, Charles Yiu, John Zimmerman, and Anind K. Dey. 2006. Principles of smart home control. In International Conference on Ubiquitous Computing, 19--34. Retrieved September 13, 2016 from http://link.springer.com/10.1007%2F11853565_2Google Scholar
- George Demiris, Marilyn J. Rantz, Myra A. Aud, Karen D. Marek, Harry W. Tyrer, Marjorie Skubic, and Ali A. Hussam. 2004. Older adults' attitudes towards and perceptions of "smart home" technologies: a pilot study. Medical informatics and the Internet in medicine 29, 2: 87--94. Google ScholarCross Ref
- Alan Dix. 2007. Designing for appropriation. In Proceedings of the 21st British HCI Group Annual Conference on People and Computers: HCI... but not as we know it-Volume 2, 27--30. Retrieved August 12, 2016 from http://dl.acm.org/citation.cfm?id=1531415Google ScholarDigital Library
- Colin Dixon, Ratul Mahajan, Sharad Agarwal, A. J. Brush, Bongshin Lee, Stefan Saroiu, and Victor Bahl. 2010. The home needs an operating system (and an app store). In Proceedings of the 9th ACM SIGCOMM Workshop on Hot Topics in Networks, 18. Retrieved September 20, 2016 from http://dl.acm.org/citation.cfm?id=1868465Google ScholarDigital Library
- Paul Dourish. 2003. The appropriation of interactive technologies: Some lessons from placeless documents. Computer Supported Cooperative Work (CSCW) 12, 4: 465--490. Google ScholarDigital Library
- W. Keith Edwards and Rebecca E. Grinter. 2001. At home with ubiquitous computing: Seven challenges. In Ubicomp 2001: Ubiquitous Computing, 256--272. Retrieved January 27, 2016 from http://link.springer.com/10.1007/3--540--45427--6_22Google Scholar
- Mats Eriksson, Veli-Pekka Niitamo, and Seja Kulkki. 2005. State-of-the-art in utilizing Living Labs approach to user- centric ICT innovation - a European approach. Lulea University of Technology, Sweden, Lulea. Retrieved from www.vinnova.se/upload/dokument/verksamhet/tita/stateoftheart_livinglabs_eriksson2005.pdfGoogle Scholar
- Stephen Few. 2006. Information Dashboard Design: The Effective Visual Communication of Data. O'Reilly Media, Beijing?; Cambride MA.Google ScholarDigital Library
- Asbjørn Følstad. 2008. Living labs for innovation and development of information and communication technology: a literature review. The Electronic Journal for Virtual Organizations and Networks 10, 7: 99--131.Google Scholar
- Jon Froehlich, Leah Findlater, James Landay, and Computer Science. 2010. The design of eco-feedback technology. In Proceedings of the 28th international conference on Human factors in computing systems CHI '10, 1999--2008. https://doi.org/10.1145/1753326.1753629Google ScholarDigital Library
- Rebecca E. Grinter, W. Keith Edwards, Mark W. Newman, and Nicolas Ducheneaut. 2005. The work to make a home network work. In ECSCW 2005, 469-- 488. Retrieved December 24, 2016 from http://link.springer.com/chapter/10.1007/1--4020--40237_24Google ScholarDigital Library
- Richard Harper. 2006. Inside the smart home. Springer Science & Business Media. Retrieved February 17, 2016 from https://books.google.de/books?hl=en&lr=&id=3J0MBwAAQBAJ&oi=fnd&pg=PA1&dq=smart+home+design&ots=zmhCkGdioy&sig=A8nrOE8gwY6Z1apSygI HpdUBFlEGoogle Scholar
- Steve Harrison and Paul Dourish. 1996. Re-place-ing space: the roles of place and space in collaborative systems. In Proceedings of the 1996 ACM conference on Computer supported cooperative work, 67--76. Retrieved December 26, 2016 from http://dl.acm.org/citation.cfm?id=240193Google ScholarDigital Library
- OA Blanson Henkemans, K. E. Caine, W. A. Rogers, A. D. Fisk, and M. A. Neerincx. 2007. Medical monitoring for independent living: user-centered design of smart home technologies for older adults. In Proc. Med-e-Tel Conf. eHealth, Telemedicine and Health Information and Communication Technologies, 18--20. Retrieved February 17, 2016 from http://ii.tudelft.nl/pub/olivier/Med-eTel_BlansonHenkemansetal..pdfGoogle Scholar
- Stephen S. Intille. 2002. Designing a home of the future. IEEE pervasive computing 1, 2: 76--82. Google ScholarDigital Library
- Timo Jakobi and Tobias Schwartz. 2012. Putting the user in charge: end user development for eco-feedback technologies. In Sustainable Internet and ICT for Sustainability (SustainIT), 2012, 1--4. Retrieved December 14, 2013 from http://ieeexplore.ieee.org/xpls/abs_all.jsp?arnumber=6Google Scholar
- Timo Jakobi, Gunnar Stevens, and Tobias Schwartz. 2011. EUD @ Smart Homes Smart refurbishment of rented apartments to improve energy efficiency.Google Scholar
- Julie A. Kientz, Shwetak N. Patel, Brian Jones, E. D. Price, Elizabeth D. Mynatt, and Gregory D. Abowd. 2008. The georgia tech aware home. In CHI'08 extended abstracts on Human factors in computing systems, 3675--3680. Retrieved March 2, 2016 from http://dl.acm.org/citation.cfm?id=1358628.1358911Google Scholar
- Ji Eun Kim, George Boulos, John Yackovich, Tassilo Barth, Christian Beckel, and Daniel Mosse. 2012. Seamless integration of heterogeneous devices and access control in smart homes. In Intelligent Environments (IE), 2012 8th International Conference on, 206--213. Retrieved December 26, 2016 from http://ieeexplore.ieee.org/xpls/abs_all.jsp?arnumber=6Google ScholarDigital Library
- Andreas Kirmse. 2012. Privacy in Smart Homes. ComSys Seminar: Advanced Internet Technology SS2012. Retrieved from http://kirmandi.rumeln.net/data/paperPrivacy.in.Smart.Homes.pdfGoogle Scholar
- Tiiu Koskela and Kaisa Väänänen-Vainio-Mattila. 2004. Evolution towards smart home environments: empirical evaluation of three user interfaces. Personal and Ubiquitous Computing 8, 3--4: 234--240.Google ScholarDigital Library
- Henry Lieberman, Fabio Paternò, Markus Klann, and Volker Wulf. 2006. End-user development: An emerging paradigm. In End user development. Springer, 1--8. Retrieved November 22, 2013 from http://link.springer.com/chapter/10.1007/1--4020--5386X_1Google Scholar
- Suzanne Martin, Greg Kelly, W. George Kernohan, Bernadette McCreight, and Christopher Nugent. 2008. Smart home technologies for health and social care support. Cochrane Database Syst Rev 4. Retrieved February 17, 2016 from http://onlinelibrary.wiley.com/doi/10.1002/14651858.CD006412.pub2/pdf/ Google ScholarCross Ref
- Peter Mayer, Dirk Volland, Frédéric Thiesse, and Elgar Fleisch. 2011. User Acceptance of 'Smart Products': An Empirical Investigation. Retrieved December 24, 2016 from https://www.alexandria.unisg.ch/145231/Google Scholar
- Sarah Mennicken and Elaine M. Huang. 2012. Hacking the natural habitat: an in-the-wild study of smart homes, their development, and the people who live in them. In International Conference on Pervasive Computing, 143--160. Retrieved December 21, 2016 from http://link.springer.com/chapter/10.1007/978--3642--31205--2_10Google Scholar
- Sarah Mennicken, Amy Hwang, Rayoung Yang, Jesse Hoey, Alex Mihailidis, and Elaine M. Huang. 2015. Smart for Life: Designing Smart Home Technologies that Evolve with Users. In Proceedings of the 33rd Annual ACM Conference Extended Abstracts on Human Factors in Computing Systems, 2377--2380. Retrieved December 24, 2016 from http://dl.acm.org/citation.cfm?id=2702631Google Scholar
- Sarah Mennicken, David Kim, and Elaine May Huang. 2016. Integrating the Smart Home into the Digital Calendar. In Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems, 5958--5969. Retrieved July 10, 2016 from http://dl.acm.org/citation.cfm?id=2858168Google ScholarDigital Library
- Sarah Mennicken, Jo Vermeulen, and Elaine M. Huang. 2014. From today's augmented houses to tomorrow's smart homes: new directions for home automation research. In Proceedings of the 2014 ACM International Joint Conference on Pervasive and Ubiquitous Computing, 105--115. Retrieved December 21, 2016 from http://dl.acm.org/citation.cfm?id=2636076Google Scholar
- Michael Mozer. 2004. Lessons from an adaptive house. Architectural Engineering. Retrieved March 2, 2016 from https://www.researchgate.net/profile/Michael_Mozer/publication/266594221_Lessons_From_An_Adaptive_House/links/55b90cdb08aed621de085fd9.pdfGoogle Scholar
- Corinna Ogonowski, Benedikt Ley, and Jan Hess. 2013. Designing for the living room: long-term user involvement in a living lab. Proceedings of the SIGCHI Conference on Human Factors in Computing Systems. Retrieved from http://dl.acm.org/citation.cfm?id=2466205Google ScholarDigital Library
- Ogonowski Ogonowski, Philippe Hennes, and Maximilian Seiffert,. 2016. Shop&Play Erlebnis im Smart Home: Nutzung statt Installationschaos. Workshop Usability für die betriebliche Praxis.Google Scholar
- Dave Randall. 2006. Living inside a smart home: A case study. In Inside the smart home. Springer Science & Business Media, London, 227--246.Google Scholar
- Alfredo Rial and George Danezis. 2011. Privacy preserving smart metering. In Proceedings of the 10th annual ACM workshop on Privacy in the electronic society, 49--60. Retrieved September 2, 2014 from http://dl.acm.org/citation.cfm?id=2046564Google ScholarDigital Library
- Tobias Schwartz, Gunnar Stevens, Timo Jakobi, Sebastian Denef, Leonardo Ramirez, Volker Wulf, and Dave Randall. 2014. What People Do with Consumption Feedback: A Long-Term Living Lab Study of a Home Energy Management System. Interacting with Computers 26, 3: iwu009. https://doi.org/10.1093/iwc/iwu009Google Scholar
- Tobias Schwartz, Gunnar Stevens, Leonardo Ramirez, and Volker Wulf. 2013. Uncovering Practices of Making Energy Consumption Accountable: A Phenomenological Inquiry. ACM Trans. Comput.Hum. Interact. 20, 2: 12:1--12:30. https://doi.org/10.1145/2463579.2463583Google ScholarDigital Library
- Roger Silverstone and Leslie Haddon. 1996. Design and the domestication of ICTs: technical change and everyday life. Communicating by Design: The Politics of Information and Communication Technologies: 44-- 74.Google Scholar
- Gunnar Stevens, Volkmar Pipek, and Volker Wulf. 2009. Appropriation infrastructure: Supporting the design of usages. In End-user development. Springer, 50--69. Retrieved March 23, 2016 from http://link.springer.com/chapter/10.1007/978--3--64200427--8_4Google Scholar
- Gunnar Stevens and Volker Wulf. 2009. Computer supported access control. ACM Transactions on Computer-Human Interaction (TOCHI) 16, 3: 12.Google ScholarDigital Library
- Yolande Strengers. 2011. Negotiating everyday life: The role of energy and water consumption feedback. Journal of Consumer Culture 11, 3: 319--338. Google ScholarCross Ref
- Emmanuel Munguia Tapia, Stephen S. Intille, and Kent Larson. 2004. Activity recognition in the home using simple and ubiquitous sensors. Springer. Retrieved February 17, 2016 from http://link.springer.com/chapter/10.1007/978--3--54024646--6_10Google Scholar
- Peter Tolmie, Andy Crabtree, Stefan Egglestone, Jan Humble, Chris Greenhalgh, and Tom Rodden. 2009. Digital plumbing: the mundane work of deploying UbiComp in the home. Personal and Ubiquitous Computing 14, 3: 181--196. https://doi.org/10.1007/s00779-009-0260--5 Google ScholarCross Ref
- Daphne Townsend, Frank Knoefel, and Rafik Goubran. 2011. Privacy versus autonomy: a tradeoff model for smart home monitoring technologies. In Engineering in Medicine and Biology Society, EMBC, 2011 Annual International Conference of the IEEE, 4749--4752. Retrieved July 17, 2014 from http://ieeexplore.ieee.org/xpls/abs_all.jsp?arnumber=6 091176Google Scholar
- Blase Ur, Jaeyeon Jung, and Stuart Schechter. 2013. The current state of access control for smart devices in homes. In Workshop on Home Usable Privacy and Security (HUPS). Retrieved December 15, 2014 from http://cups.cs.cmu.edu/soups/2013/HUPS/HUPS13BlaseUR.pdfGoogle Scholar
- Jong-bum Woo and Youn-kyung Lim. 2015. User experience in do-it-yourself-style smart homes. In Proceedings of the 2015 ACM International Joint Conference on Pervasive and Ubiquitous Computing, 779--790. Retrieved December 28, 2016 from http://dl.acm.org/citation.cfm?id=2806063Google Scholar
- Volker Wulf, Markus Rohde, V Pipek, and G Stevens. 2011. Engaging with practices: design case studies as a research framework in CSCW. Proceedings of the ACM 2011 conference on Computer supported cooperative work: 505--512.Google ScholarDigital Library
- Tomoki Yoshihisa, Naotaka Fujita, and Masahiko Tsukamoto. 2011. HEMS toolkit: A toolkit for constructing a home energy management system. 2011 IEEE Consumer Communications and Networking Conference (CCNC): 822--823. https://doi.org/10.1109/CCNC.2011.5766612Google ScholarCross Ref
- Paschalina Lilia Ziamou, Stephen Gould, and Alladi Venkatesh. 2012. "Am I Getting It or Not?" The Practices Involved in "Trying to Consume" a New Technology. Journal of Product Innovation Management 29, 2: 216--228. Google ScholarCross Ref
Index Terms
- The Catch(es) with Smart Home: Experiences of a Living Lab Field Study
Recommendations
What Happened in my Home?: An End-User Development Approach for Smart Home Data Visualization
CHI '17: Proceedings of the 2017 CHI Conference on Human Factors in Computing SystemsSmart home systems change the way we experience the home. While there are established research fields within HCI for visualizing specific use cases of a smart home, studies targeting user demands on visualizations spanning across multiple use cases are ...
Who's In Control?: Interactions In Multi-User Smart Homes
CHI '19: Proceedings of the 2019 CHI Conference on Human Factors in Computing SystemsAdoption of commercial smart home devices is rapidly increasing, allowing in-situ research in people's homes. As these technologies are deployed in shared spaces, we seek to understand interactions among multiple people and devices in a smart home. We ...
Smart Home Technologies: A Preliminary Review
ICIT '18: Proceedings of the 6th International Conference on Information Technology: IoT and Smart CityIn recent years, smart homes have become increasingly popular with the deployment of Internet of Things (IoT). Rapid diffusion of sensing technology also enabled advancement in smart homes. The advancements in these technologies surroundings smart homes ...
Comments